Demo: a simulated payment-provider outage on the busiest day of the year
On This Lesson 3 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
lead a multi-team simulated crisis; prepares STF-018-LAB1.
Draft outline details
Step by step
- Declare the crisis, assign commander, communications lead, and workstreams.
- Set the update cadence and the shared timeline.
- Coordinate: fallback provider, queue and retry strategy, customer messaging.
- Planned mistake: the commander starts debugging the provider integration. Fix: delegate, return to the whole picture.
- Send executive and customer updates on schedule.
- Stand down, hand over, and schedule the review.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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