Improving the incident process
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
improve how the organization handles incidents.
Planned topics
- Review the process after each crisis: detection, declaration, roles, communication, handover.
- Practice with game days, including executives and partners.
- Keep runbooks, contacts, and tools current.
- Track process measures: time to declare, time to first update, action completion.
Draft outline details
Demonstration
a process retrospective: what worked, what did not, three changes, owners, next game day date.
Check your understanding
How do you know the process improved?
Show answer
Better process measures and smoother practice runs.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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