عرض عملي: محاكاة انقطاع مزوّد الدفع في أكثر أيام السنة ازدحامًا

خطوة بخطوة

1. Declare the crisis, assign commander, communications lead, and workstreams.
2. Set the update cadence and the shared timeline.
3. Coordinate: fallback provider, queue and retry strategy, customer messaging.
4. Planned mistake: the commander starts debugging the provider integration. Fix: delegate, return to the whole picture.
5. Send executive and customer updates on schedule.
6. Stand down, hand over, and schedule the review.