Crisis communication
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
communicate clearly with executives, customers, and regulators.
Planned topics
- Regular, honest updates with a known next-update time, even if nothing changed.
- Say what we know, what we do not, what we are doing, and when we will update.
- Different audiences need different detail; one source of truth for facts.
- Legal and regulatory obligations have deadlines; involve legal and compliance early (verify obligations for your jurisdiction).
Draft outline details
Demonstration
an update template: status, impact, what we know, what we are doing, next update time.
Check your understanding
What should an update say if nothing has changed?
Show answer
That nothing has changed, what is being worked on, and the next update time.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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