Conflict management
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
handle disagreement between teams, and with leaders, without damaging the relationship.
Planned topics
- Name the conflict type: facts, goals, or values; each needs a different fix.
- Move from people to criteria: what would convince each side?
- Disagree with leaders in private, with data, with an option offered.
- Do not avoid the people who disagree; their objections are the free review.
Draft outline details
Demonstration
a short script: "I see it differently. Here is the data I used; what would change your mind?" followed by an agreed experiment.
Check your understanding
A leader decides against your proposal. What do you do?
Show answer
Raise concerns once with evidence, then commit and help it succeed, or escalate through the agreed channel.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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