Trust and credibility
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
show how trust is built before any change is requested.
Planned topics
- Credibility = competence + reliability + good intent; lose one and the others count for less.
- Deposit first: fix a team's pain, review their design well, share credit.
- Do what you said, by when you said; say "I don't know" quickly.
- Be visible in other teams' problems, not only your own initiative.
Draft outline details
Demonstration
a trust ledger for three product teams: past help given, promises kept, open favors, and one planned small deposit per team before the Platform 2.0 ask.
Check your understanding
Which should come first with a team you barely know, an ask or a deposit?
Show answer
A deposit: useful help builds the credit the ask draws on.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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