Feedback loops during change
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
adjust the change while it is under way.
Planned topics
- Measure adoption (teams migrated, services using the path), outcomes (lead time, incidents), and sentiment (short survey).
- Review on a fixed rhythm; decide what to change.
- Close the loop: tell teams what you changed because of their feedback.
- Watch leading signals such as support-channel questions.
Draft outline details
Demonstration
a monthly adoption review one-pager: adoption chart, top three friction points, changes made, changes planned.
Check your understanding
What do you do with feedback?
Show answer
Act on it, and tell people what changed.
Practice
Apply this lesson with the module's lab, exercises and quiz.
Marking a lesson complete is optional and you can undo it any time. Your progress stays in this browser.