Understanding resistance
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
treat resistance as information about real causes.
Planned topics
- Common causes: lost autonomy, unclear benefit, migration cost, past bad experience, fear of blame.
- Ask and listen; each cause has a different response.
- Some resistance is right; the plan may need to change.
- Silence is not agreement; look for quiet non-adoption.
Draft outline details
Demonstration
a resistance register: team, stated reason, probable cause, response, owner, status.
Check your understanding
What does resistance tell you?
Show answer
Something about cost, risk, trust, or fit that the plan did not address.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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