Demo: the Platform 2.0 success metrics, from baseline to target
On This Lesson 3 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
define metrics and targets for the program; prepares STF-019-LAB1.
Draft outline details
Step by step
- Pull the STF-009 baseline for lead time, incidents, cost, and satisfaction.
- Choose measures and write definitions and data sources.
- Set targets with ranges and dates, and check with owners that they are realistic.
- Planned mistake: choosing "number of services on the platform" as the main success measure. Fix: pair it with outcomes such as lead time and incident rate.
- Mark leading and lagging indicators.
- Publish the metrics with the sponsor's agreement.
Practice
Apply this lesson with the module's lab, exercises and quiz.
Marking a lesson complete is optional and you can undo it any time. Your progress stays in this browser.