Why Staff work is hard to measure
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
understand why impact measurement is difficult and still necessary.
Planned topics
- Staff work is indirect: it changes what many teams do, and many factors affect the result.
- Results arrive late; trends often began before your work.
- Without measures, impact is claimed or disputed on opinion.
- Imperfect measures with honest caveats beat none.
Draft outline details
Demonstration
a chain: platform change, team behaviour, delivery and reliability metrics, business outcome, with confounders noted at each step.
Check your understanding
Why measure if attribution is hard?
Show answer
To steer the work and show value with honest caveats.
Practice
Apply this lesson with the module's lab, exercises and quiz.
Marking a lesson complete is optional and you can undo it any time. Your progress stays in this browser.