عرض عملي: مقاييس نجاح Platform 2.0 من خط الأساس إلى الهدف

خطوة بخطوة

1. Pull the STF-009 baseline for lead time, incidents, cost, and satisfaction.
2. Choose measures and write definitions and data sources.
3. Set targets with ranges and dates, and check with owners that they are realistic.
4. Planned mistake: choosing "number of services on the platform" as the main success measure. Fix: pair it with outcomes such as lead time and incident rate.
5. Mark leading and lagging indicators.
6. Publish the metrics with the sponsor's agreement.