Scaling knowledge: talks, docs, office hours
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
spread knowledge beyond one-to-one conversations.
Planned topics
- Write answers once: short guides, decision records, example repositories.
- Talks and recordings for common topics; office hours for specific problems.
- Track repeated questions; they show what to document.
- Keep materials current; outdated docs lose trust.
Draft outline details
Demonstration
a plan: top ten questions, which become a doc, a talk, or an office-hour topic, with owner and refresh date.
Check your understanding
How do you decide what to document?
Show answer
Questions that are asked repeatedly.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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