Resistance and trust
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
respond honestly to fears about jobs, quality, and deskilling.
Planned topics
- Concerns are often valid: quality, security, learning, job impact.
- Do not promise what you cannot know; share what is known and what is not.
- Show evidence from pilots, including failures; keep review practices.
- Give people choice and voice: opt-in pilots, feedback, and a say in rules.
Draft outline details
Demonstration
a concerns table: concern, what we know, what we do about it, owner.
Check your understanding
Why is "they just resist change" a poor response?
Show answer
It dismisses valid concerns and loses trust.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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