Escalation done well
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
escalate early, with options, and without blame.
Planned topics
- Escalate when the critical path is at risk and you cannot resolve it at your level.
- Bring facts, impact, two or three options, and your recommendation.
- Warn the other party first; no surprises.
- Escalation is a normal tool, not a failure.
Draft outline details
Demonstration
a one-page escalation note: situation, impact on the date, options (reassign, descope, delay), recommendation, decision needed by when.
Check your understanding
What should every escalation include besides the problem?
Show answer
Options, a recommendation, and the decision needed with a date.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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