Handling hard questions
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
answer difficult questions briefly and honestly.
Planned topics
- Answer first in one sentence, then give the reason; stop.
- Prepare the ten hardest questions beforehand: cost, delay, blame, alternatives.
- If you do not know, say so, say how you will find out, and by when.
- Do not overstate certainty; give a range and what would change it.
Draft outline details
Demonstration
hard-question card: question, one-sentence answer, supporting fact, what we do not know, when we will know.
Check your understanding
What do you do if you do not know the answer?
Show answer
Say so, and give how and when you will find out.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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