Blameless postmortems
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
write a postmortem that improves the system.
Planned topics
- Blameless: assume people acted reasonably with the information they had; ask what let the failure happen.
- Contents: summary, impact, timeline, root cause and contributing factors, what went well, what went badly, action items.
- Action items have owners and due dates and are tracked to completion.
- Never name a person as the cause.
Draft outline details
Demonstration
an action item: "Add alert on payment retries > 5%; owner: payments team; due 2 weeks; ticket linked."
Check your understanding
Why blameless?
Show answer
People report problems openly, and the fixes target the system.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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