Roles and communication
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
run the incident as a small team.
Planned topics
- Incident commander coordinates and decides; operators investigate and act; a communicator updates stakeholders and users.
- One channel as the source of truth; keep a timeline with times and actions.
- Status updates on a schedule (for example every 30 minutes): impact, what we know, what we do, next update.
- Handoffs are explicit.
Draft outline details
Demonstration
a status update template with the four fields.
Check your understanding
What does the incident commander do?
Show answer
Coordinates and decides, rather than debugging.
Practice
Apply this lesson with the module's lab, exercises and quiz.
Marking a lesson complete is optional and you can undo it any time. Your progress stays in this browser.