Demo: a simulated incident, start to finish
On This Lesson 3 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
run an incident with the full format. Prepares MID-050-LAB1.
Draft outline details
Step by step
- Alert fires during a load test: checkout error rate high. Acknowledge and open the incident channel.
- Triage: impact (about 30% of checkouts failing), set Sev2, check the latest deploy.
- Planned mistake: start reading code to find the bug; the timeline shows 15 minutes lost. Switch to mitigation: roll back the deploy.
- Verify recovery on the checkout SLI; post a status update.
- Write the timeline from the channel.
- Write the postmortem draft with contributing factors and action items.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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