Triage and severity
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
assess impact and set severity quickly.
Planned topics
- First questions: who is affected, how badly, since when, is it getting worse?
- Severity levels with plain definitions: Sev1 checkout down for everyone; Sev2 a major feature degraded; Sev3 minor, workaround exists.
- Escalate early; raising severity later is cheaper than discovering the delay.
- Check recent changes: deploys, config, flags, dependencies.
Draft outline details
Demonstration
severity table with example, response expectation, and who is paged.
Check your understanding
When should you escalate?
Show answer
Early, when impact is high or unclear.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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