Anatomy of an incident
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
know the phases of an incident.
Planned topics
- Phases: detect, triage, mitigate, resolve, learn.
- Detection should come from alerts, not customers; track time to detect, to mitigate, and to resolve.
- An incident is anything that harms users beyond an agreed threshold, not only total outages.
- Calm, written process beats heroics.
Draft outline details
Demonstration
timeline: alert fires → acknowledged → severity set → mitigation → recovery → postmortem.
Check your understanding
Name the five phases.
Show answer
Detect, triage, mitigate, resolve, learn.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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