الأدوار والتواصل

في هذا الدرس

run the incident as a small team.

الموضوعات المخطط لها

• Incident commander coordinates and decides; operators investigate and act; a communicator updates stakeholders and users.
• One channel as the source of truth; keep a timeline with times and actions.
• Status updates on a schedule (for example every 30 minutes): impact, what we know, what we do, next update.
• Handoffs are explicit.