التأثير دون سلطة
في هذه الصفحة 9 موضوعات
نص الدروس والتمارين باللغة الإنجليزية، بينما تبقى واجهة الموقع وعناوين الدروس بالعربية.
نظرة عامة
الموضوعات
- الثقة
- التوافق
- التفاوض
- إدارة الخلافات
تعلّم أولًا
3.5 ساعة تدريب (تقدير)
مخرجات التعلم
- Build trust and credibility across teams before asking for change.
- Map stakeholders by influence and interest and plan conversations accordingly.
- Negotiate toward outcomes both sides can commit to.
- Manage conflict between teams and with leaders constructively.
الدروس
المختبر والتمارين
Lab
STF-011-LAB1 · Influence plan
Outcomes: 1–4 · Time: ~3.5 h
- Build a stakeholder map for adopting the Platform 2.0 golden path: tech leads, managers, product, security, finance, with influence, interest, and real concern for each.
- Order the conversations and write a goal and a small "deposit" for each.
- Hold three recorded one-to-one conversations with role-played skeptics (one technical, one manager, one product or finance).
- After each, update the map and write a short debrief: what you learned, what you would change.
- Have the skeptics and an observer score each conversation.
Acceptance: each conversation ends with a concrete commitment or a clear, recorded objection.
Exercises (case-based; six exercises)
| ID | Outcome | Task |
|---|---|---|
| STF-011-EX01 | 1 | Platform 2.0 needs 20 teams to change. List what you can decide, what you must persuade, and one trust deposit you will make with three different teams before asking anything. |
| STF-011-EX02 | 1 | A VP offers to "send an email telling everyone to adopt". Write your reply with the risks and your alternative. |
| STF-011-EX03 | 2 | Map ten stakeholders on influence and interest and write the one-line concern and first move for the four most important. |
| STF-011-EX04 | 3 | Two managers both want the first migration slot. Write a negotiation sheet with positions, interests, options, and a proposed commitment. |
| STF-011-EX05 | 4 | A tech lead publicly calls the golden path "bureaucracy". Plan a private conversation: opening, questions, and the agreement you seek. |
| STF-011-EX06 | 4 | You disagree with a director's decision to delay migration. Draft the message that disagrees, offers an option, and states how you will commit if the decision stands. |
أظهر الحلول
- EX01 Decide: path design, reference service, support model. Persuade: roadmaps, dates, manager priorities. Deposits: fix a flaky build for team A, review team B's design, share team C's win in a platform newsletter.
- EX02 Decline the blanket mandate for now: it yields compliance without learning objections. Offer: the VP sponsors a voluntary pilot and asks managers for their constraints; mandate later, only for a retired platform with a date.
- EX03 High influence/high interest (payments lead, platform VP): one-to-one early. High influence/low interest (security, finance): brief, no surprises. Concerns differ: speed, risk, cost, autonomy.
- EX04 Positions: "Q2 for both". Interests: payments launch, audit evidence. Options: split by service, pair engineer for the later team. Commitment: dates, owner, slip rule, written.
- EX05 Ask what the team had to do last month that felt like bureaucracy; agree which parts are real; propose one change to the path and a two-week trial on their service; record their conditions.
- EX06 State shared goal, your data, the risk of delay, one option (migrate the two lowest-risk services first), and "if the decision stands I will help the team plan the later date and track the risk."
Outcomes 1 and 3 are also covered by lab conversations; outcome 4 by the lab debriefs.
Workplace evidence: a change you achieved across teams that you had no authority over.
الاختبار
Outcomes: O1 trust and credibility · O2 stakeholder mapping · O3 negotiation · O4 conflict management.
اختبار ذاتي لك: لا توجد درجات، ولا يُحفظ أو يُرسل أي شيء. اختر إجابة ثم تحقق منها، ويمكنك المحاولة مرة أخرى كما تشاء.
الجزء العملي
Six case exercises STF-011-EX01 to EX06 plus the lab, scored by the role-played skeptics and an observer. Pass: at least five of six exercises correct, quiz at least 8/10, and all three conversations ending with a commitment or recorded objection.
أخطاء شائعة
Borrowing a VP's authority; persuading by volume; avoiding the people who disagree.
التقييم
Role-play scored by the skeptics and an observer.
دليل من بيئة العمل
A change you achieved across teams that you had no authority over.
الصلة بالمسار الوظيفي
Stakeholder management for architects (ARC-041).