Demo: mapping the "new service to production" journey across five teams
On This Lesson 3 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
map one journey with real data; prepares STF-004-LAB1.
Draft outline details
Step by step
- Pick five teams that recently launched services and interview them with one script.
- Record each step, who did it, wait time, and manual effort.
- Merge into one journey map showing variance between teams.
- Planned mistake: treating one team's long wait as typical. Fix: use all five and highlight steps slow in at least three teams.
- Mark the top three bottlenecks with total hours across teams.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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