Alignment before solutions
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
get stakeholders to agree the problem exists and matters before discussing fixes.
Planned topics
- Meet stakeholders one at a time first; surprise in a group meeting hurts.
- Ask each what they would call the problem; reconcile differences in wording and scope.
- Get the agreement in writing; revisit it if the facts change.
- Solution talk before alignment turns into a contest between favorites.
Draft outline details
Demonstration
alignment checklist: product, engineering managers, SRE, support, finance; each confirms the statement, impact estimate, and scope.
Check your understanding
Why align on the problem before solutions?
Show answer
Otherwise people argue favorite solutions to different problems.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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