Defining the problem
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
turn vague signals into a problem statement backed by evidence.
Planned topics
- Gather evidence: interviews, incident data, lead-time and failure measures.
- Look for patterns across signals, not the loudest story.
- A problem statement names who is hurt, how much, and how we know; it contains no solution.
- Say what is out of scope and what success would look like.
Draft outline details
Demonstration
problem statement template: who, what happens, evidence (numbers), impact, why now, out of scope, how we will know it is better.
Check your understanding
What must a problem statement avoid?
Show answer
Smuggling in a solution.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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