Assessing team capability and key-person risk
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
judge the people side that often decides the outcome.
Planned topics
- Interview engineers and leads about decisions, incidents, and how work flows.
- Key-person risk: knowledge held by one or two people, unwritten processes.
- Look at retention, hiring, and culture of quality.
- Treat interviews respectfully; people's futures may depend on the result.
Draft outline details
Demonstration
a question list: who can deploy, who understands payments reconciliation, what happens when X is away.
Check your understanding
What is key-person risk?
Show answer
Critical knowledge or access held by too few people.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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