Designing a reliability program
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
assemble a program with measurable goals.
Planned topics
- Core elements: SLO coverage, postmortem quality, action-item follow-through, on-call health.
- Each element has a target: for example 80% of services with SLOs, 90% of actions closed in 60 days.
- Provide help: templates, tooling, coaching, not only policy.
- Fund fixes for systemic causes as shared work.
Draft outline details
Demonstration
a program scorecard with four rows, the current value, the target, and an owner.
Check your understanding
Why add tooling and coaching to a policy?
Show answer
Policies without help create burden; help makes compliance easy.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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