Demo: commanding a multi-team incident simulation
On This Lesson 3 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
command a simulated incident across several teams; prepares SRC-019-LAB1.
Draft outline details
Step by step
- Declare the incident, name yourself IC, assign ops lead, comms lead, and scribe.
- Post the first status and set a 30-minute update cadence.
- Coordinate three teams (orders, payments, platform) with time-boxed hypotheses.
- Planned mistake: the IC starts reading logs personally. Fix: delegate it to the ops lead and return to coordinating.
- Decide on a risky mitigation (failover versus rollback) using the decision table; verify its effect.
- Close the incident, send the resolution update, and schedule the postmortem.
Check your understanding
What should the IC do instead of reading logs?
Show answer
Delegate and keep coordinating.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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