Facilitating postmortems
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
run a blameless review that yields systemic actions.
Planned topics
- Blameless: assume people acted reasonably with the information they had; ask what made the action seem right.
- Build the timeline from evidence, then identify contributing factors (technical, process, organizational), not a single root cause.
- Actions: few, specific, owned, dated, and tracked to completion; prioritize ones that prevent classes of failure or speed detection.
- Share the document widely and review after a month for completion.
Draft outline details
Demonstration
Postmortem outline: summary, impact, timeline, contributing factors, what went well, what was lucky, actions with owners and dates.
Check your understanding
What do blameless postmortems look for?
Show answer
Systemic contributing factors, not a person to blame.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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