Delivering bad news
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
deliver bad news early, clearly, and with options.
Planned topics
- Tell as soon as you are reasonably sure; waiting makes it worse.
- State facts first: what happened, impact, what is known and unknown.
- Offer options with trade-offs and a recommendation.
- Own the part you are responsible for, without blame or excuses.
- Agree the next update time.
Draft outline details
Demonstration
A structure: headline, impact, cause as known, options (with cost and date), recommendation, next update.
Check your understanding
When should you deliver bad news?
Show answer
As soon as you are reasonably sure, with options.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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