Communicating as an owner
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
explain health and trade-offs to non-engineers and other teams.
Planned topics
- Lead with impact and decision needed, then evidence.
- Report health in SLO terms: "99.7% of checkouts succeeded this month; target 99.9%".
- Present trade-offs with options and costs: "Option A ships in two weeks with known risk X".
- Tell dependent teams about changes and incidents early; publish a changelog.
- Say no with data, and offer an alternative.
Draft outline details
Demonstration
a one-paragraph monthly service health note for product.
Check your understanding
What should a message to product start with?
Show answer
The impact and the decision needed.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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