On-call well
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
run on-call sustainably and effectively.
Planned topics
- Page only on symptoms that need a human now; every page has a runbook.
- Handover: current incidents, recent changes, known risks.
- During incidents: acknowledge, assess impact, mitigate first, investigate later (see MID-050).
- Afterwards: blameless review and action items that actually get scheduled.
- Protect people: rotation size, rest after a bad night, track alert noise and fix it.
Draft outline details
Demonstration
a weekly on-call report: pages, false alarms, time to acknowledge, top three noisy alerts.
Check your understanding
What should you do first in an incident, mitigate or find the root cause?
Show answer
Mitigate to limit impact.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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