التواصل مع أصحاب المصلحة
في هذه الصفحة 9 موضوعات
نص الدروس والتمارين باللغة الإنجليزية، بينما تبقى واجهة الموقع وعناوين الدروس بالعربية.
نظرة عامة
الموضوعات
- الأثر على الأعمال
- تقارير الحالة
- المقترحات التقنية
تعلّم أولًا
3 ساعة تدريب (تقدير)
مخرجات التعلم
- Translate technical work into business impact (revenue, risk, cost, customer experience).
- Write status reports that state progress, risks, and asks honestly.
- Write a technical proposal that a non-technical leader can approve.
- Deliver bad news early with options.
الدروس
المختبر والتمارين
Lab
SRB-020-LAB1 · Program communication
Outcomes: 1–4 · Time: ~3 h
- Write two biweekly status reports for the FulfillCo program with defined status criteria, risks, and asks; the second includes an honest amber or red item.
- Write a proposal to extend scope that a non-technical leader can approve.
- Present to role-played executives and answer questions.
Acceptance: executives can state the decision asked of them after reading.
Exercises (assessment: presentation and written report scored on the COM dimension)
| ID | Outcome | Task |
|---|---|---|
| SRB-020-EX01 | 1 | Translate five technical facts about the FulfillCo integration into business impact statements with evidence. |
| SRB-020-EX02 | 1 | Write a one-paragraph explanation of event-driven stock sync for the finance director. |
| SRB-020-EX03 | 2 | Rewrite a green status report that hides a slipping dependency into an honest amber report. |
| SRB-020-EX04 | 2 | Define status criteria (green, amber, red) for the program in four lines. |
| SRB-020-EX05 | 3 | Draft a one-page proposal to extend scope to returns, with options, cost, and decision date. |
| SRB-020-EX06 | 4 | Write the opening paragraph and options for telling leadership the program is four weeks late. |
| SRB-020-EX07 | 4 | Case: you discover a data-loss risk two days before a demo to executives. Write what you say, to whom, and when. |
أظهر الحلول
- EX01 Example: "20-minute status delay" becomes "more support contacts and refunds"; each has a measurable evidence source.
- EX02 Avoid jargon: stock changes are sent as messages when they happen, so Shop shows accurate availability; cost and risk in a sentence each.
- EX03 Name the slipping dependency, the effect on the date, the decision needed, and the date by which it is needed.
- EX04 Green: on track, no milestone at risk. Amber: a milestone at risk without action. Red: a milestone will be missed without a decision.
- EX05 Ask and recommendation first, then problem in business terms, options table, do-nothing consequence, timeline, appendix.
- EX06 "The program will finish four weeks later than planned. Here are three options with their cost and customer impact; I recommend option B."
- EX07 Tell the sponsor immediately with facts, impact, options (fix first, scope the demo, disclose), and your recommendation; agree an update time.
- Outcome 2 is also covered by the lab reports and Q04-Q05.
Workplace evidence: a proposal you wrote that was approved by non-engineering leadership.
الاختبار
Outcomes: O1 business impact · O2 status reports · O3 proposals · O4 bad news.
اختبار ذاتي لك: لا توجد درجات، ولا يُحفظ أو يُرسل أي شيء. اختر إجابة ثم تحقق منها، ويمكنك المحاولة مرة أخرى كما تشاء.
الجزء العملي
Deliver the presentation and written reports from SRB-020-LAB1 (SRB-020 assessment, scored on the COM dimension). Pass: at least 8/10 on the quiz, and executives can state the decision asked of them after reading.
أخطاء شائعة
Green status until the week before failure; jargon-heavy proposals.
التقييم
Presentation and written report scored on the COM dimension.
دليل من بيئة العمل
A proposal you wrote that was approved by non-engineering leadership.
الصلة بالمسار الوظيفي
Executive communication (SRA-019, STF-017).