SLAs and contracts from an architect's view
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
review SLAs and contract terms for architectural risk.
Planned topics
- Availability: what is measured, how, exclusions, credits versus real remedy.
- Data: ownership, return format and time on exit, deletion, location, sub-processors.
- Exit: termination rights, transition support, escrow or portability where relevant.
- Support: response and resolution times, hours, escalation; limits and caps on liability are for legal but the architect flags impact.
- Roadmap and change: notice for deprecations, price uplifts, API changes.
Draft outline details
Demonstration
a contract review table: clause, risk, effect on architecture, ask to procurement or legal.
Check your understanding
What does a 99.9 percent SLA with service credits not give you?
Show answer
Your revenue back; credits are usually small compared with business loss.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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