Demo: tracing "buy online, pick up in store" across capabilities
On This Lesson 3 topics
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In this lesson
show how a concrete scenario is traced to capabilities, value stream stages, and solution components.
Draft outline details
Step by step
- Write the scenario: customer orders online, pays, collects at store within two hours.
- Walk the Order-to-Delivery stream and tag each stage with capabilities (Inventory Visibility, Order Orchestration, Payments, Store Fulfillment).
- Add solution components that serve each capability (web and mobile front ends, inventory service, ERP, store handheld app).
- Build the traceability table: capability, stream stage, component.
- Planned mistake: a proposed "recommendation engine" component maps to no capability. Fix: either link it to Customer Engagement with a stated need, or remove it from scope.
- Note capability gaps: store pickup scheduling has no system today.
Check your understanding
What does a component with no traceable capability tell you?
Show answer
It may be unnecessary, or a need was missed; resolve one way or the other.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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