Stakeholder mapping
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
identify who matters, what they want, and how to engage them.
Planned topics
- Plot stakeholders by influence and interest: manage closely, keep satisfied, keep informed, monitor.
- For each, record goals, concerns, and what they must decide or approve.
- Include quiet stakeholders: store managers, customer service, security, finance.
- Update the map as the program moves.
Draft outline details
Demonstration
a 2x2 grid with Larkspur's CFO (high influence), store operations director, head of e-commerce, IT security, store managers, customer service, carriers.
Check your understanding
Someone with high influence and low interest is handled how?
Show answer
Keep satisfied: brief them and avoid surprises.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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