عرض عملي: نموذج التشغيل في Larkspur على صفحة واحدة

خطوة بخطوة

1. List services and integrations from the architecture: web, app, order, stock, payments, ERP, CRM, carriers, reporting.
2. Assign an owner team, support tier, and hours to each.
3. Define monitoring per service including SaaS synthetic checks, and the on-call route.
4. Planned mistake: leave integrations unowned because "both teams touch them". Fix: assign one owner per integration with the other side as a named contact.
5. Add vendor escalation paths and operational acceptance criteria; review with a role-played head of IT operations.