عرض عملي: إيجاد السبب وراء 30 حادثة في 12 فريقًا

خطوة بخطوة

1. Collect the 30 postmortems and agree a tag set with two SRE leads.
2. Tag each incident independently, then reconcile differences.
3. Count by tag; chart the top causes and which teams are affected.
4. Planned mistake: declaring "human error" as a cause. Fix: ask what made the error easy and undetected; tag the missing guardrail.
5. Write three systemic findings with counts and a candidate shared fix for each.