المتطلبات الوظيفية ورحلات المستخدم

في هذا الدرس

capture what the system must do as use cases or user journeys.

الموضوعات المخطط لها

• A user journey follows one actor through steps toward a goal across channels.
• A use case: actor, goal, main flow, alternative and failure flows.
• Keep them at the level the business can validate; avoid design details.
• Give each a stable ID for traceability.