Demo: negotiating an error-budget policy with product
On This Lesson 3 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
agree a policy with a role-played product lead; prepares SRC-012-LAB1.
Draft outline details
Step by step
- Open with the business commitment, the budget in minutes, and last quarter's spend.
- Product pushes back: freezes are unacceptable near a launch.
- Offer graded actions and a defined exception process instead of an all-or-nothing freeze.
- Planned mistake: argue from reliability purity. Fix: connect to the customer impact and revenue at risk.
- Agree thresholds, consequences, owners, and a review date; write it down and get sign-off.
Check your understanding
Why offer an exception process?
Show answer
It keeps the policy credible under pressure instead of being ignored.
Practice
Apply this lesson with the module's lab, exercises and quiz.
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