Stakeholder interviews that surface real needs
On This Lesson 4 topics
This lesson is planned. The outline below lists the topics it will cover. The full lesson has not been published yet.
In this lesson
run an interview that turns goals into testable needs.
Planned topics
- Ask about outcomes and consequences: "What happens if checkout is down 10 minutes at noon?"
- Use numbers and examples; ask "how would we know?" for every adjective.
- Interview product, finance, and operations separately; they want different things.
- Replay what you heard and write it down within a day.
Draft outline details
Demonstration
a question list: cost of one lost order, acceptable downtime per month, who is paged, what may degrade first.
Check your understanding
What question converts "fast" into something testable?
Show answer
Ask for the user action, the number, and the percentile: "how fast, for what action, for how many users?"
Practice
Apply this lesson with the module's lab, exercises and quiz.
Marking a lesson complete is optional and you can undo it any time. Your progress stays in this browser.