عرض عملي: مساعد دعم الطلبات يجيب مع الاستشهادات

خطوة بخطوة

1. Start from the MID-067 index; add a POST /support/ask endpoint.
2. Retrieve top 20 with language filter, keep the top 4 above the similarity threshold.
3. Build the prompt with numbered sources and the decline instruction; call the model through Spring AI (verify API and model name before recording).
4. Planned mistake: a question about a topic Shop does not cover gets a confident answer from model memory because the prompt had no decline rule and no threshold. Fix: add the rule and return a fixed decline when nothing passes the threshold.
5. Return {answer, sources:[{articleId,title}]} and test shipping, returns, payment, and one out-of-scope question.
6. Log the question, retrieved chunk ids, scores, and answer for later diagnosis.